Habilidades de comunicação no cuidado de enfermagem na atenção primária à saúde

Abstract

Communication permeates the encounter between nurses and patients, enabling the development of interpersonal relationships and bonds, which are essential for patient care. This skill is a nursing pillar through which coordination, guidance and provision of health care take place. Patient-centered care and autonomy enable individuals to be protagonists of their health decisions. These approaches are effected by the mastery of communication skills, especially empathy and active listening. Despite its importance and complexity, there is a shortage of professional training in the communication area. Considering the impact of communication in the provision of care and the need to include such skill in training spaces, this study presents two products as a result: an integrative literature review on communication in nursing care, and a Guide of Communication Skills in Nursing Care. First, an integrative literature review was conducted and this first product served as a subsidy for the development of the second product, in which the findings from the gray literature on the subject were added. Thus, nurses and nursing students are invited to reflect on their communication and to exercise communication techniques that can be implemented in their practice. Finally, by providing innovative material in the field of nursing, that is the created Guide, this study aims to contribute to the qualification and training of nurses to work in Primary Health Care.