Do acolhimento ao alinhamento institucional: proposta de modelo estruturado de onboarding para os novos TAEs da Universidade Federal de Pelotas

Abstract

This study addresses onboarding practices at the Federal University of Pelotas (UFPel) aimed at Administrative Technicians in Education (TAEs), considering the particularities of public service. The socialization process of new TAEs is essential for enhancing management and improving the services provided to society, making onboarding a relevant strategy also in the context of Brazilian federal universities. The observation of the absence of a formalized model that systematizes socialization practices at UFPel motivated the study, which sought to develop a structured onboarding model for UFPel that would serve as a basis for the socialization practices of the institution’s new TAEs. Throughout the work, topics such as the relationship between Human Resources Management in public service and onboarding, the elements underlying the socialization process, as well as studies in other federal universities on the subject, were addressed. For the research, a qualitative and quantitative approach was adopted, with questionnaires applied to TAEs who joined UFPel in 2022 and 2023, as well as to representatives of the Office of the Vice-Rector for Human Resources Management, responsible for the onboarding process at the university. In addition to the general data analysis, the analysis was also carried out based on three Structuring Axes (EEs), as well as aspects related to these axes. Overall, it was observed that the onboarding process for TAEs can be improved through the implementation of more structured and formalized actions. The data also revealed that the initial reception and psychosocial support, evaluated in EE 1, have been strong points of the process, although there is room for improvement. On the other hand, EEs 2 and 3, which cover knowledge acquisition, professional development, acculturation, and institutional alignment, presented less significant results, indicating the need to structure onboarding as a continuous and strategic process that goes beyond the first days or months of work—starting with the welcome and culminating in alignment with the mission, objectives, and values of the institution. The research concludes with the proposal of a structured model that aims to support more effective performance by the agents responsible for the socialization of new TAEs at UFPel, contributing to a sense of belonging and engagement among these professionals in the federal public service and, consequently, to improved quality in the services provided to society.