A gestão do conhecimento nas universidades públicas federais: um estudo na Universidade Federal de Pelotas

Abstract

Public institutions and their servers are pieces of service for the good progress of public services. Knowledge management plays a key role in the management of this asset, since no public service performs, due to major changes in managers, retirements and also changes among its servers, managing knowledge is one of the most complex and important ways in this type of organization. With this, it was sought how the University of Knowledge is being applied in the Federal Public, through a case study in the Federal of Pelotas. This complex investigates its real, social phenomena and, characterized by being comprehensive and that includes the project planning method, definition of the components as data collection techniques. At the end of this research, the main results found were that Knowledge Management in Brazilian Public Universities is still little used. In addition, UFPel servers have low familiarity with the term Knowledge Management. Increased technology resources and a greater availability of objects found during research knowledge. Finally, a proposal for a knowledge management intervention was presented, based on current literature and that can be implemented both at UFPel and in all higher education institutions in Brazil.