Mulheres negras no telemarketing: uma análise do dano social resultado das violências produzidas pelas empresas do setor nas relações de trabalho precarizadas

Abstract

This present study is the result of a research carried out at Master's level, developed in the Graduate Program in Law at the Federal University of Pelotas, as part of the research line Law and Social Vulnerability, State Project, system crimes and social harm, in the Social Rights concentration area. It investigates the social harm resulting from the violence faced by black women in their working relationships in the telemarketing sector, seeking to understand companies as violence-producing entities. Its general aim is to understand the social harm resulting from the violence produced by telemarketing companies through precariousness in the working relationship of black women. It starts with the question: how does the violence resulting from precariousness translate into social harm produced by telemarketing companies against black women workers in the employment relationship? The social relevance of the research is to look at black female telemarketers, who are the majority of the workforce in the telemarketing sector and who make up the group most vulnerable to the social damage resulting from the companies' practices, as well as to build an understanding of the companies as producers of violence, due the scarcity of research on the subject. The research adopts the qualitative and predominantly inductive method, with an empirical orientation, based on an interdisciplinary bibliographical review to extract the categories of damage. It begins with a characterization of black women and their work in telemarketing through an intersectional analysis, as well as presenting the elements of precariousness in the sector and how these elements affect black women in a particular way. It then traces a path through criminological epistemology to highlight the importance of appropriating social harm as an object of study in order to understand companies as producers of violence. It then identifies the types of damage produced by telemarketing companies as a result of the precariousness of work and which lead to social damage, making black women the main victims of this damage. Finally, it understands that black women are the largest group made vulnerable by the precarious practices of telemarketing companies that result in social harm.