Gestão de Conflitos na UFPEL: foco nas relações entre Servidores docentes e técnico-administrativos

Abstract

The concept of conflict became during the twentieth century something to be totally avoided and suppressed in organizations, for something with constructive potentials that must be managed in order for its negative effects to be minimized and its constructiveness maximized. This technical report aimed to investigate, mainly from the methodology of M. Afzalur Rahim adapted to the local reality, the manifestation of conflicts between Servants of the teaching and technical-administrative classes of the Federal University of Pelotas, as these servers react when in situations of conflict , as well as possible relationships between the conflicts between the classes of servers, the professional experience and the knowledge of the norms and regiments to which they are submitted in the professional environment. Finally, based on the analysis of the data collected through a survey with the University's servers, intervention proposals were made that aim to make the first notes towards the development of Conflict Management at the Federal University of Pelotas, which, if adequately developed, has potential to improve the administrative acts and promote the effectiveness of the Institution in the long term.