O olhar bifronte de um sistema de gestão acadêmica: uma avaliação estratégica de sua operacionalização

Abstract

This study aimed to evaluate the performance of the academic management system used by UFPEL to support decision making. The research adopted an exploratory and descriptive approach, with a qualitative analysis. To collect data, we used documentary analysis and semi-structured interviews with managers of the Academic Pro-Rectorie’s (teaching, research and extension) and student assistance institution. The analysis of the collected data followed the methodology of content analysis. From the bibliographical research, five indicators were identified to evaluate the performance of the academic management system. The results revealed that the development of the system, in general, is predominantly geared to meet operational needs, which distances the possibility of alignment with the strategic and tactical planning of the institution, impact unfavorably on their contribution to the management process, especially with regard to decision making. The lack of management reports has emerged as one of the main challenges faced by managers. In addition, the results indicate the need for improvements in usability and accessibility of the system. In this context, this study contributed to the evaluation of the system in use at UFPEL, offering guidelines to transform it into an important management instrument. Based on the results, it was possible to develop an intervention proposal that includes the expansion of the IT team, the designation of a responsible for the alignment of the system with institutional planning, improvements in usability and accessibility, and the creation of a module for managers that covers reports and management indicators, also meeting the needs of the control bodies.